Customer Support Specialist Job In Lahore 2024

Abacus is seeking a dedicated Customer Support Specialist to join our team in Lahore. This full-time, on-site position is integral to ensuring our customers receive exceptional service and support. The Specialist will be the first point of contact for customer inquiries, responsible for addressing concerns, resolving issues, and providing technical assistance. The role requires a proactive approach to customer satisfaction, utilizing analytical skills to enhance the customer experience.

Key Responsibilities:

The Customer Support Specialist will engage with customers to understand their needs and provide tailored solutions. Daily tasks will include answering queries via phone, email, and chat, troubleshooting technical issues, and guiding customers through our products and services. The Specialist will also gather customer feedback and use it to inform improvements in our support processes.

Qualifications:

Ideal candidates will possess strong customer support and interpersonal skills. A focus on customer satisfaction is essential, along with excellent problem-solving abilities. The role demands effective communication skills, allowing the Specialist to interact positively with a diverse clientele. Previous experience in a similar position is beneficial, although not mandatory. Candidates should have a Bachelor’s degree in a relevant field to ensure a solid foundation for the technical and customer service skills required.

Role Description: Customer Support Specialist

Abacus is seeking a dedicated Customer Support Specialist to join our team in Lahore. This full-time, on-site position is integral to ensuring our customers receive exceptional service and support. The Specialist will be the first point of contact for customer inquiries, responsible for addressing concerns, resolving issues, and providing technical assistance. The role requires a proactive approach to customer satisfaction, utilizing analytical skills to enhance the customer experience.

Key Responsibilities:

The Customer Support Specialist will engage with customers to understand their needs and provide tailored solutions. Daily tasks will include answering queries via phone, email, and chat, troubleshooting technical issues, and guiding customers through our products and services. The Specialist will also gather customer feedback and use it to inform improvements in our support processes.

Qualifications:

Ideal candidates will possess strong customer support and interpersonal skills. A focus on customer satisfaction is essential, along with excellent problem-solving abilities. The role demands effective communication skills, allowing the Specialist to interact positively with a diverse clientele. Previous experience in a similar position is beneficial, although not mandatory. Candidates should have a Bachelor’s degree in a relevant field to ensure a solid foundation for the technical and customer service skills required.

Benefits:

At Abacus, we value our employees and offer a competitive compensation package. The role offers a salary of up to 70,000 PKR per month, commensurate with experience and skills. Additional benefits include comprehensive health insurance to support your well-being. Our workweek is five days long, with holidays aligned with US gazetted holidays, allowing for a better work-life balance.

Join us at Abacus and be part of a dynamic team committed to providing exceptional customer support while growing your career in a supportive and rewarding environment. Your contributions will play a vital role in maintaining our high standards of customer satisfaction and technical support. If you are passionate about helping others and possess the skills outlined, we encourage you to apply and become a valued member of our team

Vacant Positions

• Customer Support Specialist